Insightly

JANUARY 10, 2024

The first guest is Lindsay Cordell, helps businesses make go-to-market simple as an industry analyst and founding partner at GTM Partners. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. 2024 change #2: Are businesses done ‘shedding’ SaaS?

Finance 52

Finance CRM Acquisition Decision-making 52

PandaDoc

APRIL 12, 2022

Customer Lifetime Value (CLV). Better customer health scores with PandaDoc. NPS is designed to use customer experience as a predictor of satisfaction and future business growth. For SaaS companies, this can be an ideal metric for measuring customer relationship. How do they use your software?

Customer Success 52

Customer Success Acquisition Customer Experience Software 52

Insightly

JANUARY 2, 2024

From integrated marketing automation to project management to customer service and integrations , CRMs support a variety of use cases that allow businesses to simplify their tech stacks and reduce overlapping software costs and training costs. Insightly partnered with Go-To-Market Partners for a recent study of the ROI of CRM.

CRM 52

CRM Co-Creation Onboarding Decision-making 52

SmartKarrot

JANUARY 5, 2022

He’s also the Founder of Glide Consulting where he helps companies build a customer success function and customer strategy that gives predictable control over their customers’ lifecycle and experience. She’s the Founder and CEO of Customer Bliss. Jeff Breunsbach. Jeanne Bliss. Like what you are reading?

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

JANUARY 5, 2021

Having scaled up Gainsight from $1M in ARR to a market-leading giant, Allison has chaired several C-suites and advised founders on go-to-market strategies for their businesses. She has also geared up many product-based SaaS companies as an Investor in recent times. Dave Jackson. Jeanne Bliss. Andrew Marks. Julie Hogan. Kristen Hayer.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

JULY 30, 2021

It’s the key to growing your business by keeping your customers happy. In the digital world of endless options for customers, how to ensure your customer stays with you and doesn’t churn? Invest in customer success. Plus, it’s essential to walk your customers through their pain points towards product adoption.

Customer Success 10

Customer Success Onboarding Acquisition B2C 10