SmartKarrot
JUNE 12, 2023
As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Think creatively to address issues and pay attention to clients’ needs. Projects’ scope, stakeholders, deliverables, restrictions, and timetables are identified and determined.
SmartKarrot
JANUARY 10, 2023
Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders. Implementing a defined strategy to aid and hold clients accountable to their overall video goals from the timing of production to using the videos to gain ROI. Apply here: [link].
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SmartKarrot
SEPTEMBER 7, 2022
Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Databook As a Director of Customer Success, you will lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes. Manage and coach the inbound phone team.
SmartKarrot
DECEMBER 1, 2022
Role: Head of Customer Success Location: Remote, United States Organization: GoodTime.io As a Head of Customer Success, you will set the vision and develop strategic goals for the department, based on a substantial understanding of modern creative workflows, working with leadership to set and track department goals and metrics.
SmartKarrot
JUNE 18, 2021
Coordinate client deliverables and automation rollouts with engineering and revenue cycle operations departments. Work directly with sales leadership to support customer expansion. Use client data feeds and Alpha Health data inputs to organize performance deliverables and insights. Hire, mentor, and train customer success team.
SmartKarrot
DECEMBER 4, 2020
Measure progress/success of each team member via tracking of client retention, references & customer satisfaction. Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. Develop client onboarding plan and work with new clients to ensure smooth onboarding.
SmartKarrot
FEBRUARY 2, 2021
Apply here: [link] Role: Customer Success Manager EU and APAC CSS Location: Bathgate, Scotland, United Kingdom Organization: Catalent Pharma Solutions As a Customer Success Manager, you will be accountable for the onboarding experience that every new customer has on site.
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