Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals).

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Insightly

JANUARY 2, 2024

Marketing focuses on content creation and delivering MQLs, while sales builds pipeline. Here are a few basic possibilities: System overlap reduction CRM vendors are constantly developing new features and apps that meet the evolving needs of their customers. The webinar was co-presented with online B2B growth community RevGenius.

CRM 52

CRM Co-Creation Onboarding Decision-making 52

SmartKarrot

OCTOBER 5, 2021

Become a video expert, developing a deep understanding of the core product offerings and how to leverage those products to meet client objectives. Offer white glove customer service to media agencies and advertisers to develop long-term relationships that drive client satisfaction and retention. Apply here: [link].

Customer Success 19

Customer Success Co-Creation Innovation Advertising 19

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Account Management Skills

OCTOBER 4, 2021

So to me, if you look at the clients who have done iconic work, Apple with TBWACHIATDAY, Wieden+Kennedy with Nike, Crispin Porter Bogusky with the Mini, if you could have a list, you’ll find that there is a deep and abiding relationship built on trust that preceded the creation of great work. This is what’s happened.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

SmartKarrot

MARCH 8, 2022

In turn, Diana helps her clients’ businesses grow. Diana also co-created the ‘Open Book of Customer Success,’ a free workspace with all the resources to help Customer Success professionals. She is the co-founder of ePesos, which required her to build the Customer Success team from scratch. Like what you are reading? Jan Young.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

JUNE 15, 2021

My take on on this is it takes the power out of the client relationship management, because the person who holds that relationship has to have the intelligence to be able to empower that relationship to grow. ’ and actually, their objective was so much bigger than a brochure could meet up. Ceylan 29:36.

Account Management 52

Account Management Management Advertising Healthcare 52