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Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

CRM tools are not designed to manage triggered work streams or focus on sustaining and protecting ongoing revenue and client relationships – all activities that are fundamental to the successful implementation of a strategic accounts approach. For leadership, they provide visibility into account team activities and productivity.

CXM 520
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9 steps to choose the best CRM

Insightly

CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. A CRM solution is an essential part of your company’s digital transformation. How do you manage ongoing customer/client relationships? Next, ask yourself which goals you’d like to accomplish.

CRM 90
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May 26 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Citia As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies.

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April 06 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

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Dealing with adversity as an agency owner, with Rebecca McIntyre-Smith

Account Management Skills

Rebecca is the managing partner at Primate, a digital transformation agency based in Edinburgh. So you started off and you were managing the client relationship development? It was really organic, we started as an agile agency and, you know, we went out as tiny, tiny agency with insanely creative leadership and ideas.