Red Star Kim

FEBRUARY 28, 2023

This post summarises some of the key themes emerging from the recent online MBL “How to manage and grow your private client practice” full day session . Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Account Manager Tips

OCTOBER 21, 2021

They don't need anything As a key account manager, if you've done your job right, there's no reason for them to keep in touch. When everything runs smoothly, your client can concentrate on things that aren't working. Usually our clients are more important to us than we are to them Especially if you're not a major supplier.

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

Account Management Skills

DECEMBER 5, 2022

This is part two of a two part episode about raising your account management game. So you want to raise your profile, or you’re not really sure what you can do to be more effective in your account management role. This is part two of a two part episode about raising your account management games. It’s episode 74.

Management 52

Management Account Management e-Learning Client Relationships 52

SmartKarrot

NOVEMBER 16, 2022

Role: Customer Success Director Location: Mannheim, Baden-Württemberg, Germany (Hybrid) Organization: ABB As a Customer Success Director, you will support Customer Success Managers in defining, implementing, and applying customer success management policies. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

Account Management Skills

JUNE 1, 2021

This episode’s for you if you have a difficult client situation to manage. At some point or other as an agency account manager, we have to manage difficult clients. I highly recommend Mark’s book, ‘Just Listen’, it really does include loads of tips for managing difficult clients.

Investors 52

Investors Account Management Performance Review Client Relationships 52

SmartKarrot

JUNE 11, 2021

Deploy a team to project manage key customer deliverables and ensure on-time delivery. Help manage upsell processes and procedures. Develop relationships with C-Suite, EVP, and SVP stakeholders at the financial institution customers. Manage adoption across all stakeholders for Measured products and services.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10