Communication CXM Management Prioritization 
Zendesk
APRIL 9, 2021
CX management can help businesses meet customer expectations and provide positive experiences. What is CX management? One way some brands attempt to get a handle on everything is through CXM, or Customer Experience Management. CX management can help businesses meet customer expectations and provide positive experiences.
SmartKarrot
FEBRUARY 16, 2022
Organizations prioritizing CX achieve 4-8% higher than their competitors. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction.
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