Communication CXM Meetings Prioritization 
Zendesk
APRIL 9, 2021
With CX mattering more than ever before, businesses need to learn how to meet heightened expectations and satisfy changing tastes. CX management can help businesses meet customer expectations and provide positive experiences. One way some brands attempt to get a handle on everything is through CXM, or Customer Experience Management.
SmartKarrot
FEBRUARY 16, 2022
Organizations prioritizing CX achieve 4-8% higher than their competitors. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction. times as many engaged employees. ??Companies
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