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Ethics of AI in CX

Zendesk

As AI becomes more prominent in products, services, and everyday life, organizations should establish policies to ensure they use AI properly. Piantadosi, head of the computation and language department at the University of California, Berkeley, got ChatGPT to write code that stated only white or Asian men could make good scientists.

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PESTLE Analysis Examples

OnStrategyHQ

A PESTLE analysis looks at the macro trends in the surrounding environment of a certain business or organization. It examines the political, economic, social, technological, legal, and environmental elements of the operating market that may have either positive or negative effects on your company or organization. Watch the video.