What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. Investor-owned: 72. Computer software: 77. Personal computers: 79. Household appliances and electronics: 78. CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score® (NPS).
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