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What is customer satisfaction score? (+ how to measure CSAT)

Zendesk

If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. Investor-owned: 72. Computer software: 77. Personal computers: 79. Household appliances and electronics: 78. CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score® (NPS).

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What is the Total Addressable Market (TAM)? Examples and Formula

SmartKarrot

This understanding and calculation help the start-up founder forecast the revenue growth and the profit potential. In addition to this, the investors will also evaluate your TAM calculations to access your market understanding and your product’s placement. B2B SaaS companies have exceptionally long sales cycles. contact-form-7].