Zendesk

MARCH 7, 2024

Businesses can use WFO to optimize their operations, customer experience (CX) , and balance sheet simultaneously. It can also ensure that agents deliver an outstanding customer experience time after time. This ensures they have the right amount of employees on call to deliver good customer service.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

Arpedio

FEBRUARY 14, 2024

By having standardized processes in place, you can streamline operations, improve efficiency, and ensure consistent customer experiences. One of the commonly used evaluation methods is performance reviews. These reviews provide an opportunity to discuss individual performance, set goals, and provide constructive feedback.

Business Growth 52

Business Growth Sales Sales Training Decision-making 52

Zendesk

FEBRUARY 9, 2023

While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. Losing that asset hurts your overall performance.

Transportation 52

Transportation B2C Prioritization Construction 52