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KPI Management: Business Growth KPIs

Flevy

FEBRUARY 19, 2024

Net Promoter Score (NPS) Definition : A metric that measures customer experience and predicts business growth by gauging the likelihood of customers to recommend an organization to others. Relevance : High NPS is often correlated with stronger customer loyalty and can signal future growth through word-of-mouth.

Business Growth 52
Business Growth Management Digital Transformation Profitability 52
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Is It Time to Reskill the C-Suite: A Peek into the Future?

SmartKarrot

MAY 5, 2022

C-suite leaders need to know that their role has changed from a shareholder or financial experts to an enabler. The C-suite also needs to face customers, business partners, millennial employees, critics, and the media. C-suite leaders have shown a disconnect with the digital transformation and pace of growth in business spaces.

Digital Transformation 10
Digital Transformation Artificial Intelligence Cybersecurity Shareholders 10
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