Strategic Account Management Association

FEBRUARY 3, 2022

We tap the entire revenue team to build out the most complete picture possible and document it all in a dynamic relationship map, which gives us a living visualization of the political reality we face within an account. In short, teams are focused on putting the customer at the center. They’re critical,” he said. What’s in motion?

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Drive positive customer experiences that create customer surprise and success.

Customer Success 10

Customer Success Customer Experience Customer Knowledge Stakeholders 10

Hubspot Sales

JUNE 8, 2020

As a result, this also means that sales managers need to shift their KPI's and start looking at metrics normally reserved for customer success teams, like churn rates and net promoter score (NPS). Additionally, the documentation helps if they ultimately have to pass the sale to a decision maker to determine the final call.

B2B 90

B2B Sales Decision-making Marketing 90

Showpad

OCTOBER 9, 2020

The only way to provide value to the buyer is to be customer obsessed and know your customers deeply. Collecting and documenting customer knowledge can help your reps tailor the buyer experience to each customer. . This disorganization leads to every team thinking differently about the customer. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40