SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 2 Focus on Customer Success. 2 Focus on Customer Success. 3 Know Your Customer (KYC). Generating leads inside the customer account is a core skillset of the Key Account Manager (KAM).

Account Management 10

Account Management Management Value Proposition Key Account Management 10

SBI

FEBRUARY 25, 2020

I’m always fascinated that customer advocate programs (CAP) are rarely in the various pundits’ priority lists, at least explicitly. The anticipated priorities in 2020, for instance, include some form of: Deepen customer knowledge through advanced analytics. Improve customer experience throughout the full lifecycle.

Value Proposition 49

Value Proposition B2B Investors Decision-making 49

Zendesk

OCTOBER 20, 2023

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Customer Success 52

Customer Success Onboarding Software Software 52