SmartKarrot

APRIL 24, 2023

Role: VP Customer Success Location: Austin, TX, United States (Hybrid) Organization: Prospera Hospitality As a VP Customer Success, you’ll create and organise a powerful CS squad. Implementing tools for customer success. implementing tools for customer success.

Customer Success 19

Customer Success Value Proposition Stakeholders Decision-making 19

Desired Path

JUNE 24, 2020

To charge for Customer Success or not to charge, that is the question. Whether 'tis nobler in the mind to provide Customer Success Manager (CSM) services free of charge (i.e. Organizations looking to balance the costs of driving customer success against their budget tend to wrestle with this dilemma.

Customer Success 52

Customer Success Finance Value Proposition Decision-making 52

Desired Path

JUNE 24, 2020

To charge for Customer Success or not to charge, that is the question. Whether 'tis nobler in the mind to provide Customer Success Manager (CSM) services free of charge (i.e. Organizations looking to balance the costs of driving customer success against their budget tend to wrestle with this dilemma.

Customer Success 52

Customer Success Finance Value Proposition Decision-making 52

Desired Path

JUNE 24, 2020

To charge for Customer Success or not to charge, that is the question. Whether 'tis nobler in the mind to provide Customer Success Manager (CSM) services free of charge (i.e. Organizations looking to balance the costs of driving customer success against their budget tend to wrestle with this dilemma.

Customer Success 52

Customer Success Finance Value Proposition Decision-making 52

ProlifIQ

JUNE 21, 2023

Strategic Account Management in B2B Welcome to our comprehensive guide on strategic account management. Whether you’re an experienced strategic account manager or aspiring to become one, we share the knowledge and skills needed to excel in this critical role.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Delivers the value proposition clearly. In order to ensure customer satisfaction, track and fix order errors in conjunction with our operations team. Operational account planning, including capacity planning and account segmentation.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Delivers the value proposition clearly. In order to ensure customer satisfaction, track and fix order errors in conjunction with our operations team. Operational account planning, including capacity planning and account segmentation.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

NOVEMBER 15, 2022

Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion Recruitment As a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Establish them as a key partner of their customers. Apply here: [link] .

Customer Success 19

Customer Success Value Proposition Construction Onboarding 19

SmartKarrot

NOVEMBER 21, 2022

Director Customer Success Location: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Facilitation Acquisition 19

SmartKarrot

SEPTEMBER 22, 2022

Role: Director of Customer Success – Remote Location: Remote, Seattle, WA, US Organization: Diversio As a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers.

Customer Success 19

Customer Success Value Proposition Stakeholders Retail 19

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Customer Success 19

Customer Success Value Proposition Facilitation Onboarding 19

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Manage complex, cross functional customer implementations for new product deployments.

Customer Success 19

Customer Success Value Proposition Onboarding Healthcare 19

Arpedio

APRIL 3, 2024

These solutions may involve a combination of products, services, and expertise customized to address the customer’s unique needs. Value Proposition Development: In solution selling, it’s essential to articulate the value proposition of the proposed solution clearly.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Ensure customer experience is best-in-class.

Customer Success 19

Customer Success Value Proposition Customer Experience Onboarding 19

SmartKarrot

MAY 11, 2022

Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

APRIL 6, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will be responsible for a team of passionate Customer Success professionals to achieve aggressive usage, adoption, and value realization targets while continually evolving Esper’s customer success methodology and deliverables.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

SmartKarrot

FEBRUARY 11, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Value Proposition Stakeholders Government 19

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Develop a differentiated and multi-channel customer journey across the client lifecycle.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

ProlifIQ

JUNE 21, 2023

In this blog post, we will explore the ROI of account planning, define what an account plan entails, discuss its role in sales success, and provide valuable insights backed by trusted sources such as Gartner and Forrester. It is a strategic approach focused on developing and managing relationships with key accounts.

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

SmartKarrot

OCTOBER 19, 2021

Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Director of Customer Success, you will build and lead a high-performing global Customer Success team, which is helping the customers realize business value and protecting/expanding recurring revenue.

Customer Success 19

Customer Success Value Proposition Leadership Digitalization 19

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

Account Manager Tips

SEPTEMBER 15, 2022

Why key account managers need a personal brand Why I started to build my personal brand Step 1: Figure out your personal brand Step 2: Create a personal branding plan Step 3: Become a student of personal branding Join the Personal Branding Playbook In other news Quote of the week. Director of Account Management, Conduent. Learn more.

Key Account Management 130

Key Account Management Account Management Media Publishing 130

SmartKarrot

AUGUST 26, 2021

Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, US Organization: SpyCloud As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Manage the Multi-product onboarding of new clients.

Customer Success 19

Customer Success Value Proposition Account Planning Onboarding 19

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Value Proposition Leadership Client Relationships 19

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention. Personalizing Outreach: Tailor your outreach efforts to resonate with the unique needs and challenges of each target account.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SBI Growth

NOVEMBER 13, 2012

With a premium placed on customer acquisition cloud computing organizations have put account management on the back burner. Before it gets too late implement an Account Management process to reduce customer churn, increases customer lifetime value, generate leads for expansion and proactively identify account risk.

Account Management 123

Account Management Management Value Proposition Onboarding 123

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

JANUARY 17, 2022

But how often have we seen professionals in the customer success field ignoring this important detail? However, customer success practitioners would say – Hell, why should I care about it? I have to look after the needs of the customers. Who will care if I start contributing to the community as a whole?

Customer Success 11

Customer Success Value Proposition Prioritization Profitability 11

SmartKarrot

JULY 18, 2022

You must talk to customers correctly to get the desired experience and offer satisfaction. In any field, you need to ensure customers are happy and successful. An important part of customer success is getting customers to say yes to the brand. Your customers need to be invested in your business.

Customer Success 10

Customer Success Management Value Proposition Decision-making 10

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. Solving customer issues.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

SEPTEMBER 23, 2020

In industries like SaaS, the customer success manager is the one who is that ‘particular’. But first, what is a customer success manager? A customer success manager in SaaS is the one who drives a client from the sales funnel to the support phase. Advocates their customers.

Customer Success 10

Customer Success Management Value Proposition Onboarding 10

Hubspot Sales

JULY 6, 2021

They focus within their departments to promote sales enablement , manage their teams, and ensure that goals are met. Oversee product development to ensure that updates and new products make sense for the customer and speak to their needs. Ensure sales playbooks are designed with the customer in mind. CRO Sales Responsibilities.

Decision-making 123

Decision-making Value Proposition Stakeholders Advertising 123

SmartKarrot

MARCH 24, 2021

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Own Quarterly OKRs related to each department. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10