Customer Knowledge eCommerce Organization Profitability 
Tidio
FEBRUARY 26, 2021
Customer Retention Definition. Customer retention refers to activities and actions companies and organizations take to reduce the number of customer defections. In other words, it helps companies retain as many current customers as possible, often through customer loyalty and brand loyalty initiatives.
Zendesk
FEBRUARY 7, 2022
It’s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. The history of customer support. Customer support was always important. Ask yourself: What do customer expectations for support look like in your particular industry? gated-cta-in-post].
Expert insights. Personalized for you.
52 
Let's personalize your content