Customer Life Cycle Facilitation Leadership Management 
Flevy
JULY 1, 2022
The two types of data facilitate in creating a clear description of the composition of your target accounts—i.e., the ideal customer profile for your products and services. Customer Segmentation facilitates in channeling the marketing budget, assigning resources, and focusing on accounts that generate a higher return on investment.
SmartKarrot
JUNE 12, 2023
Utilise and keep up a knowledge base, asset management system, and service management system for information technology. Maintain the asset management system’s accuracy. Showcase product features that go above and beyond basic functionality to assist customers in achieving specific business goals and maximising value.
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SmartKarrot
MAY 18, 2022
Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS.
SmartKarrot
NOVEMBER 2, 2021
Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Hire and train a Customer Success team.
SmartKarrot
JULY 15, 2021
Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.
SmartKarrot
JUNE 25, 2021
Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports. Maximize customer retention metrics. Work closely with Account Managers to identify up-sell opportunities.
SmartKarrot
FEBRUARY 4, 2021
Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership. Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business.
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