Strategic Account Management Association
SEPTEMBER 11, 2020
In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate.
Flevy
JULY 1, 2022
By sales stage – Segmentation by sales approach enables developing customized campaigns for the accounts and keeping in touch with the accounts that have already received a quote. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives. David Coloma, Consulting Area Manager at Cynertia Consulting.
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SmartKarrot
DECEMBER 7, 2022
Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.
SmartKarrot
JUNE 12, 2023
Utilise and keep up a knowledge base, asset management system, and service management system for information technology. Maintain the asset management system’s accuracy. Showcase product features that go above and beyond basic functionality to assist customers in achieving specific business goals and maximising value.
Showpad
JUNE 22, 2020
. #4: Align all enablement efforts with marketing, sales and customer success managers and enable them to coach effectively. Driving successful digital transformation along the entire customer journey requires engaging all managers, not only sales managers, to coach their teams effectively.
SmartKarrot
JUNE 8, 2022
Build, motivate, and lead a high-performance Customer Success Team. Collaborate with FIP leadership team to define the CS strategies that include data analysis, segmentation, approach for each segment, defining metrics, and ongoing performance measurement. Mentor and hire new team members.
SmartKarrot
MAY 18, 2022
Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS.
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