SmartKarrot

JUNE 12, 2023

As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Before scheduled customer service visits, oversee the pre-qualification paperwork process (FirstVerify, Appruv, etc.) Produce written and spoken content, host webinars, and conduct one-on-one training sessions.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

SmartKarrot

NOVEMBER 2, 2021

Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Perform any escalation calls for at-risk customers. Apply here: [link].

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Identify and help build out vital collateral for retention and onboarding.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JUNE 24, 2021

Provide strategic management plans to oversee complex customer dynamics even under difficult circumstances. Oversee success and implement new projects and tools, create strategic plans to support sales activities. Provide data and insights to customers through analytics that will inform customer’s hiring strategy.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JULY 15, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Victorious As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JANUARY 4, 2021

Provide guidance and accountability for Customer Success team members across the customer life cycle. Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Onboard and train new customers on the solution.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10