SmartKarrot
DECEMBER 7, 2022
Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.
SmartKarrot
JUNE 12, 2023
As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Showcase product features that go above and beyond basic functionality to assist customers in achieving specific business goals and maximising value. Make and update videos and material for the online training centre.
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SmartKarrot
NOVEMBER 2, 2021
Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Perform any escalation calls for at-risk customers. Hire and train a Customer Success team.
Help Scout
APRIL 27, 2021
Long-time customer service professional Mat “Patto” Patterson answers readers’ most challenging customer support delivery, leadership, and career questions. I handle the full customer life cycle — everything from pre-sales through onboarding, support, and renewals! Further reading.
SmartKarrot
JUNE 25, 2021
Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports.
SmartKarrot
JULY 15, 2021
Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.
SmartKarrot
JUNE 24, 2021
Work with Customer Success Manager to fully represent the voice of the customer – identify and convey customer feedback and use cases. Work with Thentia’s leadership to identify trends and uncover opportunities for new or improved successful engagements, customer training offerings and product feedback.
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