Customer Life Cycle Management Onboarding Stakeholders 
SmartKarrot
MARCH 17, 2022
Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Manage and develop processes to support a large number of accounts across the team.
SmartKarrot
JUNE 12, 2023
As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Utilise and keep up a knowledge base, asset management system, and service management system for information technology. Maintain the asset management system’s accuracy.
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SmartKarrot
MARCH 22, 2022
Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base.
SmartKarrot
NOVEMBER 2, 2021
Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Perform any escalation calls for at-risk customers.
SmartKarrot
OCTOBER 6, 2022
The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. Who is an Account Manager? Activities of a SaaS Account Manager.
SmartKarrot
JUNE 24, 2021
Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Own and manage customer escalation situations at a Senior level.
SmartKarrot
JUNE 25, 2021
Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Identify and help build out vital collateral for retention and onboarding.
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