SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SBI

MAY 12, 2020

Start simple by having conversations with salespeople and sales managers to identify where the most significant pain points are in the customer/buyer journey. From there, bring all ideas back to a central group who can help you prioritize what to do first. Customers, not revenue, are placed at the center of the customer life-cycle.

Customer Life Cycle 48

Customer Life Cycle Customer Experience Decision-making Software 48

SmartKarrot

OCTOBER 2, 2023

But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half. High churn rates not only impact revenue but also harm your brand reputation and customer loyalty.

Onboarding 10

Onboarding Customer Life Cycle Prioritization Customer Success 10

SmartKarrot

FEBRUARY 4, 2021

Identify existing customers within assigned segments and manage upsell activities to meet sales targets. Serve as the highest tier of technical support prioritizing and driving timely resolution through phone, email, and chat. Consistently meet and exceed the set Engagement & Transformational Goals.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

APRIL 27, 2020

This role will be reporting to VP, Customer care. Maximize customer retention, renewal rates and expansion in existing customers. You will have to manage and mentor a team of CSMs.Identify relevant customer needs, prioritize initiatives as well as company investments, and establish a clear action plan for success.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Prioritization 10

SmartKarrot

MAY 19, 2020

Act as the lead point of contact and Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules. Identify and articulate how their solution supports the achievement of the Customer’s strategic business goals. Apply here: [link].

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

Hubspot Sales

SEPTEMBER 22, 2023

You’ll also know which leads you should prioritize. Nutshell also has features that let you meet your prospects where they are. You can reach them through emails or create custom forms to move them closer to conversion. Pro tip: Create custom segmented email lists so you can cultivate new leads.

Software 94

Software Software Sales Advertising 94