Arpedio

JANUARY 3, 2024

Once the client is onboarded, the Account Manager plays a crucial role in maintaining and nurturing that relationship. Clear role clarification avoids overlaps and miscommunications, ensuring that each client receives focused and specialized attention that caters to their specific stage in the customer life cycle.

Account Management 52

Account Management Management Acquisition Account Growth 52

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

JULY 15, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Victorious As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JULY 1, 2020

Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JUNE 17, 2020

Role: Customer Success Manager – Strategic Accounts Location: San Francisco, US Organization: Rollbar Rollbar is looking for a CSM who can focus on their enterprise customer accounts. Serve as the voice of your customers cross-functionally, providing feedback to the Product team.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Negotiation 10

SmartKarrot

OCTOBER 6, 2022

To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customer life cycle and ensure they are satisfied with the products or services offered. Nourish key customers into becoming trusted brand advisors.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Her mission is to help customers get their desired value and results through SaaS solutions and succeed.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21