SmartKarrot

FEBRUARY 1, 2024

Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leading sales teams across various organizations in Singapore. Weekly team updates further facilitate the cross-pollination of insights and experiences.

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

SmartKarrot

DECEMBER 3, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these.

Customer Success 19

Customer Success Finance Strategic Thinking Facilitation 19

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SBI

JULY 1, 2020

This is a dramatic shift from backward-looking, record keeping activities to revenue-driving strategic thinking. Perhaps your marketing team is noticing some new market trends, your customer success team identifies additional client business needs, or your product team is inspired to develop a new offering.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72