SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Finance Strategic Thinking Negotiation 8

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Finance Strategic Thinking Negotiation 8

Strikedeck

NOVEMBER 24, 2020

This alignment involves strategic thinking, quantitative analysis, and a line of sight in improving the customer’s bottom line. Vincent Manlapaz, in an interview with Jon Triggs talks about how CS has grown in alignment with sales, product, marketing, and engineering teams.

Strategic Thinking 59

Strategic Thinking Marketing Sales Onboarding 59

Envisio

JANUARY 24, 2024

” ― Toni Morrison A new year, a new chance to shift our perspectives, understand one another and the systems around us, and take our strategic thinking to new heights. Heather Lee, Senior Customer Success Manager, Envisio Recommendation: “Switch” by Dan and Chip Heath “All of our customers can use the advice in it.

Government 105

Government Leadership Innovation Decision-making 105

SmartKarrot

JULY 1, 2020

With the convergence of data availability and business needs, these innovators are taking a notch up beyond the mundane support and service and proactively driving enterprise customer success. To ensure that your customers achieve their actual desired outcomes, it is you who has to work them towards the goal. Let’s dive in.

Customer Success 10

Customer Success Innovation Strategic Thinking Communication 10

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

APRIL 11, 2022

Role: VP of Customer Success, Americas. As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement). Role: Head of Customer Success. Role: Senior Customer Success Manager.

Customer Success 3

Customer Success Onboarding Client Onboarding Strategic Thinking 3

SmartKarrot

MAY 24, 2022

Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. Communicating measurable value and proactively identify the development needs at the customers.

Customer Success 3

Customer Success Strategic Thinking Advertising Stakeholders 3

ProlifIQ

JUNE 21, 2023

By identifying and categorizing strategic customers, account managers can allocate appropriate resources, tailor their approach, and develop customized strategies to meet the specific needs of each account. Strategic account management planning involves proactive and strategic thinking.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

MAY 12, 2023

This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success. Strategic Thinking and Planning One of the most important skills for a Key Account Manager is the ability to think and plan strategically. Get AM best practices below.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

ClearPoint Strategy

MAY 24, 2021

The cooperative’s business intelligence analyst joined the now three-person team that makes up the strategic planning and analytics department just a couple of years ago. When he came on board, the VP of the department was already promoting strategic thinking to teams and individuals for years.

Management 94

Management Leadership Decision-making Government 94

SmartKarrot

MAY 27, 2020

Customer success is essential when it comes to raising your monthly recurring revenue (MRR) and reducing churn. That makes it very important to hiring a CSM (Customer Success Manager). What Is Customer Success? Over 40% of companies in the industry have a customer success manager.

Customer Success 10

Customer Success Strategic Thinking Communication Management 10

SBI

JULY 1, 2020

This is a dramatic shift from backward-looking, record keeping activities to revenue-driving strategic thinking. Perhaps your marketing team is noticing some new market trends, your customer success team identifies additional client business needs, or your product team is inspired to develop a new offering.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

ClearPoint Strategy

MAY 24, 2021

The cooperative’s business intelligence analyst joined the now three-person team that makes up the strategic planning and analytics department just a couple of years ago. When he came on board, the VP of the department was already promoting strategic thinking to teams and individuals for years.

Management 52

Management Leadership Decision-making Government 52

SmartKarrot

OCTOBER 6, 2022

Account management is an especially important aspect that directly impacts the customer lifecycle. Considering the importance of the function, the account managers need to have leadership, communication, negotiation, and strategic thinking capabilities. But is that all? Let us find out.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

MAY 29, 2020

Most SaaS companies look to sell their SaaS product such as software, programs, and applications and they want their account managers to establish appropriate relationships with their customers to make the company more profitable. Usually, this is done when there is more renewal of subscriptions. is $59,415.

Account Management 10

Account Management Management Healthcare Negotiation 10

Zendesk

JULY 26, 2021

Know your customer. Successful sales enablement is built on customer data. With insights from sales and marketing metrics, you can better understand what reps need to meet leads and customers where they are. Involve team members in this step and see if they have suggestions on how to improve the sales process.

Sales 52

Sales Sales Training Software Software 52

Openview

JULY 25, 2018

Good salespeople sell lots of product, but great salespeople make lots of customers successful.”. The truth is, success in enterprise sales really comes down to one simple thing: your prospects need a solution and your number one goal is to help them get that solution. We’ll get in deeper on this in the next section below.

Sales 79

Sales Brainstorming Prioritization Decision-making 79