SmartKarrot

MARCH 21, 2022

Role: VP of Customer Success, US Location: Austin, TX, US Organization: Miro As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement). Support People.ai

Customer Success 19

Customer Success Onboarding Stakeholders Strategic Thinking 19

SmartKarrot

AUGUST 22, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Talentify.io Hire and mentor a team focused on driving business value to the customers. Shape the Customer Success strategy and execution framework with essential product and field leadership stakeholders.

Customer Success 19

Customer Success Profitability Account Management Strategic Thinking 19

ProlifIQ

JUNE 21, 2023

This team consists of dedicated professionals who work collaboratively to support the strategic account manager in delivering value to the strategic accounts. Strategic account management planning involves proactive and strategic thinking. Think about WHO your team has engaged with over the partnership.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JANUARY 30, 2024

Navigating Relationships with Enterprise Customers Building and maintaining relationships with enterprise customers require a systematic approach. I employ a pyramid-style mapping of stakeholders, identifying their roles and influence in decision-making. Understanding the dynamics of both client and internal teams is crucial.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

JANUARY 30, 2024

Navigating Relationships with Enterprise Customers Building and maintaining relationships with enterprise customers require a systematic approach. I employ a pyramid-style mapping of stakeholders, identifying their roles and influence in decision-making. Understanding the dynamics of both client and internal teams is crucial.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SBI

JULY 1, 2020

One way teams are being more strategic is by leveraging technology to establish relationships and reinforce connections that are key to identifying hidden revenue potential. This is a dramatic shift from backward-looking, record keeping activities to revenue-driving strategic thinking.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72