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Does Your Sales Incentive Plan Drive Customers Away?

SBI Growth

The post offers tools to make longer-lasting corrections, too. HR leaders should act now to align the compensation plan with the customer's interests. They don’t fit the round holes that are the customer's reasons for the purchase. Ideally, these should be activities that the customer values. Making the Connection.

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After-sales service: 10 strategies to keep customers engaged

Zendesk

No matter how you show your customers love, the purpose is the same: Keep your customers happy, coming back for more, and singing your praises to the world. Sales reps naturally focus their time on making sales—that’s kind of the point. If you were making bets at a casino in Las Vegas, it’s pretty clear which sale you’d bet on.

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