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Ethics of AI in CX

Zendesk

Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate). Health Insurance Portability and Accountability Act (HIPAA) : HIPAA is a federal law designed to prevent sensitive health information from being shared without a patient’s consent.

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50 Modern Municipal Government Performance Measurement Ideas

Envisio

This also doubles as, “Identify the stakeholders involved.” Step 4: Communicate and Collaborate around your Performance Measures The Government Finance Officers Association (GFOA) stresses the importance of communicating with clarity and transparency in the process of developing KPIs and measuring performance. Is this an internal KPI?