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Remote Selling: the new essential distance selling method

Mercuri International

The world has changed, and digital transformation has given rise to new ways of selling, including remote selling. The third edition of the “State of Sales” report prepared by Salesforce 1 in 2018 outlined how, before the Covid-19 emergency, a salesperson spent 32% of their time virtually meeting potential customers.

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The Importance of Customer Service in the Travel Industries post-COVID-19

Freshworks

Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world? Airport footfall, use of public transportation, and accommodation occupancy plunged. The panel discussed how the travel industry could evolve to meet the changing needs of the customer.