Wed.May 31, 2023

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Counter Negotiation Tactics to Use When Buyer Makes the First Offer

Sales Readiness Group

One frequently discussed issue by negotiation experts is when you should make the first offer in a negotiation. Conventional wisdom is to never make the first offer in a negotiation. After all, by making the first offer, you risk "showing your cards" too early and leaving money on the table. On the other hand, there are many cases where it is to your advantage to make the first offer.

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How to Find New Sales Leads in a Difficult Market

The Center for Sales Strategy

As a sales team in the business-to-business (B2B) space, finding new leads is a never-ending challenge. In a highly competitive market, it's essential to be creative and use unique approaches to stand out from the crowd. In this blog, we will explore some unconventional ways to find sales leads that will help you get ahead of the competition.

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Boosting Customer Engagement: Proven Tips to Form Stronger Bonds

Account Manager Tips

Stand out from the competition with these expert tips to form stronger bonds with your customers and keep them coming back for more.

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What Is Continuous Improvement in the Workplace? | KaiNexus

Kainexus

Continuous improvement is not a one-time project or initiative; it is an ongoing continuous improvement mindset and culture that should be fostered throughout the organization. It involves encouraging all employees to seek opportunities for improvement, identifying and eliminating inefficiencies, and continuously enhancing processes, products, and services.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Some companies are seeing serious sales momentum in 2023

SBI Growth

The latest SBI survey of CEOs show s that even in the face of today’s economic uncertainty , t he more committed a company is to growth, the more likely it will continue to gain momentum. “We’re about to be in a recession.” “No, we’re in a recession now.

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Managing and Organizing Your CRM Data

Nutshell

Your customer data is a treasure trove of valuable information you can utilize to increase revenue and drive business growth. Centralizing your data in a customer relationship management platform (CRM) is an effective way to manage data from multiple channels and ensure everyone on your team can access the information they need to close sales. Yet your CRM data is only helpful if it’s organized and accessible.

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Creating Custom Fields and Data Forms in Your CRM

Nutshell

A CRM provides valuable benefits for your entire company, giving your sales and marketing teams the customer data and insights they need to engage with the right audience and drive sales. It’s critical to follow certain best practices for managing that data to make sure your team always has the most accurate customer information available. One of the best strategies for using your CRM is implementing custom fields and data forms.

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The role of AI in self-service and knowledge management

Zendesk

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets. In this second part of the discussion, Zendesk’s Maddie Hoffman —director of self-service and automation at Zendesk—joins Loman and Saunders in an in-depth conversation about how generative AI wi

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How Chriztine Kirk Strengthens Global Connections

Planview

With employees and teams around the world, Planview is a global powerhouse. Each employee brings their unique background to their role to build something great together, no matter where they are located. This month, we’re highlighting Chriztine Kirk, our energetic and team-focused Director of Solution Consulting APAC, based in Singapore. Explain your role at Planview and a few of your responsibilities.

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Revolutionize your B2B Success in 2023 with Account-Based Experience (ABX): A Winning Framework

Revegy

Learn how to upgrade your B2B sales and marketing with Account-Based Experience (ABX). Discover key benefits and get a foolproof framework for implementation. The post Revolutionize your B2B Success in 2023 with Account-Based Experience (ABX): A Winning Framework appeared first on Revegy.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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10 Tips for Selling in Economic Uncertainty

RAIN Group

Closing sales in today’s environment is a real challenge. If you’re in sales or sales leadership, I expect you’re nodding your head. Sales cycles are getting longer, more opportunities are being lost to no decision, and the economy is unpredictable at best.

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Allant Launches Audience Management Platform

Customer Think

A market-defining platform designed to harmonize data sources and assemble, aggregate, and activate audiences quickly

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May 31 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Fieldguide As a Customer Success Manager, you’ll recommend best practises to increase usage, adoption, and income, you will have a book of business where you are personally accountable to renew and extend accounts. Be a champion for your product! Create best practises to help clients use Fieldguide’s capability to the fullest extent possible.

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New integrations to help your team blossom

Zendesk

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. TeamViewer Enterprise TeamViewer Enterprise for Support and Chat (Support) (Chat) gives you easy and fast remote support and desktop sharing directly from your tickets. With TeamViewer, you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux, and mobile devices.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.