Customer Think

JANUARY 6, 2023

The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is becoming increasingly possible. The merger of these technologies has the potential to significantly impact the future of customer experience (CX). They can transform how businesses interact with their customers, creating more personalized, immersive, […].

Customer Experience 144

Customer Experience 144

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success. Optimize and communicate sample preparation guide to the customer base while working with the internal applications team to expand the set of available protocols and use cases on the platform.

Customer Success 19

Customer Success Onboarding Customer Experience Organization 19

Customer Think

JANUARY 6, 2023

Digital transformation is the strategic adoption of various digital technologies, used for improving processes, productivity, enhancing customer care, improving employee experience, managing business risks and helping control costs. It is used to represent various tools, solutions and processes for developing customized, effective digital strategies for different organizations, and is essential for an organization to stay […].

Digital Transformation 134

Digital Transformation Digitalization Customer Experience Retail 134

Agile CRM

JANUARY 6, 2023

Screen recording chrome extensions are tools that allow users to record their screen activity and save it as a video file. These extensions can be installed on web browsers such as Google Chrome and Mozilla Firefox, and are typically used for creating tutorials, demonstrations, and other types of video content. There are many screen recording chrome extensions available, each with its own unique features and capabilities.

Software 52

Software Software Media Communication 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JANUARY 6, 2023

We’ve all heard the business mantra that it’s more expensive to land a new customer than to keep an existing one—I’m betting you thought something along those lines as you clicked to read this article! But as every customer experience (CX) professional out there knows, just because retention is easier than acquisition doesn’t mean that […].

Acquisition 124

Acquisition Customer Experience 124

Customer Think

JANUARY 6, 2023

With the world reopened for travel and 66% of U.S. adults planning more trips, flight delays and long lines in airports are making headlines. There’s another challenge facing the travel industry that’s less visible but possibly more costly in terms of customer experience (CX) and revenue. Travel and leisure saw a fraud increase of more […].

Meetings 110

Meetings Customer Experience 110

Customer Think

JANUARY 6, 2023

Companies have been navigating increasingly complex workplace environments and volatile macroeconomics for several years. Now, we find ourselves facing yet another challenge with a potential economic slowdown. There are signs that this threat is starting to reverse the job market from the first half of 2022, which saw millions of workers quitting or changing jobs […].

Marketing 64

Marketing 64

Customer Think

JANUARY 6, 2023

Albert Einstein once famously said: “The measure of intelligence is the ability to change.” This statement is never truer than when it comes to coping with changes in the way we humans interact with software, so much so that we have started to use Artificial Intelligence (AI) to do so. It seems that Einstein was […].

Software 64

Software Software Artificial Intelligence 64

Customer Think

JANUARY 6, 2023

A Complaint is a Gift. Moving Customer Complaints from Frustration to Satisfaction Shep Hyken.

64

64