Nutshell

SEPTEMBER 23, 2020

There’s no need to adjust your monitor—things are looking a bit different around here lately. The upcoming launch of Nutshell’s first-ever email marketing tool (currently slated for release in January 2021) will take our product from best-in-class CRM to a new competitor in an emerging category: growth software. That evolution calls for a reimagining of certain visual assets, and the retirement of others.

e-Learning 127

e-Learning Software Software Internet 127

Hubspot Sales

SEPTEMBER 23, 2020

The big-bang that created the Software as a Service (SaaS) model gave birth to a constellation of what seems like millions of software solutions. Among those are around 1,000 sales software solutions aimed at helping companies sell more, in less time, at the right price. As a result, companies have never been in a better position to enable their sellers with tools to grow revenue.

Software 128

Software Software CRM Sales 128

RAIN Group

SEPTEMBER 23, 2020

How many times have you received a prospecting email or phone call and said, "Sure, let's meet right away?". If you're like most of us, it probably doesn't happen very often. If you're on the other side and the one sending emails or making calls, what's your success rate? Probably pretty dismal. Congratulations! You're like most of the people we surveyed.

Meetings 105

Meetings Value Proposition Sales 105

SBI Growth

SEPTEMBER 23, 2020

Being customer-centric can no longer be a company’s competitive advantage. This is especially true in Europe, where we have seen a considerable shift across organizations and their focus on the Customer Experience. In order to truly drive top-line revenue, increase.

Customer Experience 105

Customer Experience Organization B2B Digitalization 105

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

The Center for Sales Strategy

SEPTEMBER 23, 2020

“CRMs are just another tracking tool.”. “I’ll spend more time trying to learn how to use it than actually using it.”. You’ve heard the complaints from your sales team about using a Customer Relationship Management (CRM) system. And, chances are if you’ve considered implementing a sales enablement tool like a CRM into your strategic plan to drive revenue, you’ve read a lot of articles that discuss the various reasons why most sales CRM systems fail.

CRM 82

CRM Sales Management Management Sales 82

Desired Path

SEPTEMBER 23, 2020

The discussion of scaling Customer Success is a popular topic as it is a common problem organization’s face as they grow. What works as a fast-growing startup – where the Customer Success team’s focus is very hands-on, high-touch and usually quite bespoke, regardless of what the customer’s subscription fee is - does not scale. Last week in part I of this Scaling Customer Success series we looked at why making changes to an existing, successful engagement model is necessary when the company start

Customer Success 52

Customer Success Customer Experience Organization Communication 52

Desired Path

SEPTEMBER 23, 2020

The discussion of scaling Customer Success is a popular topic as it is a common problem organization’s face as they grow. What works as a fast-growing startup – where the Customer Success team’s focus is very hands-on, high-touch and usually quite bespoke, regardless of what the customer’s subscription fee is - does not scale. Last week in part I of this Scaling Customer Success series we looked at why making changes to an existing, successful engagement model is necessary when the company start

Customer Success 52

Customer Success Customer Experience Organization Communication 52

SmartKarrot

SEPTEMBER 23, 2020

Almost, all the time a customer’s first strategy is quintessential for any given business. You need to know what your customers want and need. In such cases, it is sometimes essential to hire a ‘particular’ whose sole intention is to build the customer base and focus on serving their interests. In industries like SaaS, the customer success manager is the one who is that ‘particular’.

Customer Success 10

Customer Success Management Value Proposition Onboarding 10

Desired Path

SEPTEMBER 23, 2020

The discussion of scaling Customer Success is a popular topic as it is a common problem organization’s face as they grow. What works as a fast-growing startup – where the Customer Success team’s focus is very hands-on, high-touch and usually quite bespoke, regardless of what the customer’s subscription fee is - does not scale. Last week in part I of this Scaling Customer Success series we looked at why making changes to an existing, successful engagement model is necessary when the company start

Customer Success 52

Customer Success Customer Experience Organization Communication 52

Hubspot Sales

SEPTEMBER 23, 2020

Almost any business — no matter its scale or industry — stands to gain a lot from leveraging a CRM , but there's no universal, ready-made system that perfectly suits every company. And some organizations are so unique that they might not find a single CRM that covers their needs on the market. Those kinds of companies can be in a tricky position and forced to explore certain options — including creating a custom CRM from scratch.

CRM 107

CRM Construction Sales Analytics Software 107

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Quip

SEPTEMBER 23, 2020

I am a Salesforce Administrator who has recently discovered Quip, an amazing document creation and collaboration tool that lives inside of Salesforce. Quip gives users the ability to store unstructured data alongside Salesforce structured data in a way that wasn’t possible before. We recently ran a pilot program using Quip to determine if the tool would be a good fit for our organization.

Account Planning 52

Account Planning Leadership Customer Success Meetings 52

SmartKarrot

SEPTEMBER 23, 2020

Being cynical is easier these days. We are running on empathy and emotional deficit. But what we choose to do with our emotions is totally up to us. So how do we switch to a rather positive virtue? Or in simpler terms, how do we choose empathy instead? Luckily, evidence for substantial empathy in the workplace is on the go. And the executive leaders have started making a note of it.

Emotional Intelligence 10

Emotional Intelligence Innovation Customer Success Meetings 10

SmartKarrot

SEPTEMBER 23, 2020

If you’ve landed on this page then I assume you have grown over the traditional ways of executing customer success. Most of the CSMs try various options before they finally realize the need for customer success software for SaaS. In a survey conducted by us at SmartKarrot , we found that 61% of Customer Success teams do not use a dedicated customer success platform.

Customer Success 11

Customer Success Software Software Onboarding 11