Sales Gravy

SEPTEMBER 16, 2023

Delivering A Next-Level Customer Experience In this Sales Gravy Podcast, Jeb Blount talks to Clare Dorrian, SugarCRM's CMO, about putting people first, building human connections, and prioritizing the customer experience in a saturated market. Clare shares expert insights on outbound prospecting, multi-channel engagement, and building a strong sales culture.

Customer Experience 96

Customer Experience Marketing Prioritization Sales 96

Customer Think

SEPTEMBER 16, 2023

As a CEO, the weight of the world rests on your shoulders. The pressure to generate growth, meet stakeholders’ expectations, and deliver outstanding results can be overwhelming. In the pursuit of success, effective strategy execution has become more critical than ever before.

Stakeholders 105

Stakeholders Meetings Leadership 105

Help Scout

SEPTEMBER 16, 2023

There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.

CRM 45

CRM Marketing 45

Customer Think

SEPTEMBER 16, 2023

Building a strong company culture is critical for success in the fast-paced realm of startups. The life of startup leaders revolves around spending hours meeting with potential customers and investors. But as your business and employee base grow, don’t neglect to set time and energy aside to foster your startup culture.

Investors 72

Investors Meetings Leadership 72

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

SEPTEMBER 16, 2023

I’ve been toying with an idea recently: Tell my clients to simply stop doing VoC. Yes, I realize that sounds kind of controversial. But as opposed to my usual way of doing things, that’s not why I suggest this. In fact, I’m only (partly) sort of kidding anyway. But here’s my reasoning: Brands sometimes spend [.

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Customer Think

SEPTEMBER 16, 2023

Encouraging debate is often one of the best ways to sort out options and to plan the best plan path forward. Over the years I played with several key questions with my clients, keynote presentations, and workshops, as well as my three books1.

Customer Experience 80

Customer Experience Organization 80

Customer Think

SEPTEMBER 16, 2023

As one of the titans in the sports industry, Nike deeply understands how to create an extraordinary customer experience to connect with its consumers on an exceptionally personal level.

Customer Experience 49

Customer Experience 49

Customer Think

SEPTEMBER 16, 2023

As the business landscape continues to evolve, small business owners, and salespeople find themselves facing critical decisions that can shape the future of their financial and business future Is raising your prices the right move? What types of investments should you be making in your business that will attract more customers and increase ROI?

Small Business 59

Small Business Decision-making Digitalization Marketing 59

Customer Think

SEPTEMBER 16, 2023

You need a reliable website to transform your online business idea into reality and achieve your goals. However, the lack of coding expertise may hold you back. Not to worry, though. Possessing an exceptional website that you can maintain and update is entirely feasible.

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Customer Think

SEPTEMBER 16, 2023

Businesses have a responsibility to protect their customers’ data. And with the increasing amount of information being created, captured, copied, and consumed, customers are taking their data more seriously than ever before. Customer data is basically any information that you collect from those you do business with.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B