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21 Free Courses for Key Account Managers to Boost Your Skills Now

Account Manager Tips

Emotional intelligence 6. Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator. Learn how to analyse negotiations and shape them with convincing arguments. Emotional intelligence Key account managers work with others, in dynamic, high pressure situations.

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Upskill to Upsell: Four Tips for Upselling

Brooks Group

Increase Your Emotional Intelligence (EQ). Emotional intelligence, also referred to as Emotional Quotient, is the ability to be aware of one’s own emotions and the emotions of others, and to manage them in a productive and empathetic manner.

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Is That Sales Rep a Robot? 8 Tell-Tale Signs You're Talking to AI [+Why Human Reps Are Still Necessary]

Hubspot Sales

According to a recent McKinsey report , approximately 50% to 60% of organizations have adopted AI, increasing revenue by 70% and reducing costs by 28%. It can gather intelligence, saving time and personalizing prospect communications. Today, companies are leveraging generative AI in various ways to enhance their sales efforts.

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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. She goes on to mention that you can raise the level of trust neurochemically by shaking hands (and doing so before a negotiation increases the chance of a positive outcome).

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10 Sales Skills Every Salesperson Should Master

Chally

Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. Using communication, storytelling, and negotiation tactics, a salesperson demonstrates the ability to understand and connect with buyers. Communication Storytelling Negotiation Presentation. Negotiation Skills.

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How to build a winning account management team

Arpedio

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations. This can be in the form of bonuses, promotions, or public recognition within the organization.

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How to use the Seven Universal Trust Behaviours

Jermaine Edwards

The old connotations of the word have preserved to the present day, where trust as we know it is an essential ingredient for thriving interpersonal relationships – from families, to friends, to organizations. Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people.