Zendesk

FEBRUARY 10, 2021

Amid tightening tech budgets, companies shifted their spending from IT hardware to more cost-effective cloud services. Instead of paying for expensive on-premises data centers and servers, businesses were able to access the computer resources they needed through cloud service providers. But what is Platform as a Service technology?

Internet 52

Internet Software Software Customer Experience 52

Hubspot Sales

OCTOBER 1, 2021

Voice technology is critical for the evolution of SaaS tools. With automation, businesses can offer high-quality customer services while optimizing operational costs — something that an increasing number of businesses are realizing, and CRMs are continuing to support in new ways. Self-service via CRM will be standardized.

CRM 112

CRM Innovation Computers and Electronics Supply Chain 112

SmartKarrot

JUNE 19, 2020

Before you enter into the world of E-commerce vernacular, the three important acronyms that you will see a comparison around is SaaS vs. PaaS vs. IaaS. Statistics claim that SaaS accounts for almost 24% of the total enterprise workloads. While IaaS hovers around 11-12%. Software as a Service (SaaS).

Internet 10

Internet Software Software Management 10

SBI Growth

AUGUST 18, 2018

Done well, quota-setting is an enabler to achieving your top-line revenue or bookings targets. How you as a Sales Operations leader determine quotas also has significant impact on managing sales expense. Poorly done quota-setting will have devastating effects on retaining.

Management 61

Management Sales B2B 61

SmartKarrot

NOVEMBER 23, 2020

The SaaS industry has seen a huge upsurge in the past decade. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. SaaS statistics have shown that this will continue to happen in the coming decade. Companies would invest more on additional services.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

JANUARY 22, 2021

The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. An account can expand in a multitude of ways, either it can be from a SaaS free trial to a freemium account or could be upgrading to a premium plan too. Did you know that only 25% of the SaaS trial users convert to subscribers?

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10