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The Loyal Brain

Service Excellence Partners

NOVEMBER 14, 2017

Besides delivering high quality products and services, companies should carefully implement emotionally rewarding customer journeys. When firms systematically build a sense of trust by paying close attention to five critical moments in the customer experience , dopamine gradually builds in the minds of customers.

Decision-making 52
Decision-making Suppliers Customer Experience Marketing 52
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Kainos, Revenue Growth & Net Revenue Retention

Deep Insight

DECEMBER 1, 2022

In 2001, he took over as CEO. And if they're using third party suppliers, how responsive will they be in that project? Both still work at Kainos, which might give a hint at why the company has been so successful over the years. Roll forward a few years. In 2015 Kainos floated on the London Stock Exchange.

Profitability 52
Profitability Procurement B2B Digital Transformation 52
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