Customer Benchmarking Motivates Action
Service Excellence Partners
MARCH 12, 2017
How can the idea be used in Customer Success? Better business reviews Many Customer Success Managers (CSMs) at Software-as-a-Service (SaaS) companies conduct Quarterly Business Reviews (QBRs) with senior executives at key accounts. The American Economic Review , December 2004, pp. Why does this work? and Meier, S.
Let's personalize your content