Freshworks

APRIL 2, 2021

As a long-time Freshworks client , they implemented several different Freshdesk features to enhance their customer-centric approach during 2020 and 21 with the aim of deepening engagement and strengthening their customer relationships. It’s expected that customer experience will be pivotal to transforming B2C growth moving forward.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

ReviewTrackers

APRIL 21, 2021

Online reviews are one of the most accurate indicators of customer experience for banks, insurance providers, and financial services organizations. Not only do reviews have the potential to either attract or drive away customers. In fact, the lack of trust in insurance providers has remained above 50 percent since 2007.

Financial Services 26

Financial Services Banking Insurance Finance 26

ReviewTrackers

JANUARY 18, 2018

Online reviews are one of the most accurate indicators of customer experience for banks, insurance providers, and financial services organizations. In fact, the lack of trust in insurance providers has remained above 50 percent since 2007. Simply put: customers use Google in order to find great local businesses.

Financial Services 7

Financial Services Banking Insurance Finance 7

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2007. To unify the customer experience and improve customer help, the software links customers across many platforms, including WhatsApp. Users can practice project management , HR management, finance, and strategic planning on this platform. Founded in: 2007. Fresh Service. Conclusion.

Cybersecurity 10

Cybersecurity Software Software Digitalization 10