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Wholesale as a Success Factor: Modern Customer Relationship Management

QYMATIX

The financial benefits of a B2B loyalty program come from suppliers and buyers rewarding each other’s trust. Further Read: Thomas Johne(2011): Customer loyalty through customer orientation Lucas Pedretti(2021): Predictive Analytics – CRM? Customer Loyalty Programs – Churn Prediction Software.

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Wholesale as a Success Factor: Modern Customer Relationship Management

QYMATIX

The financial benefits of a B2B loyalty program come from suppliers and buyers rewarding each other’s trust. Further Read: Thomas Johne(2011): Customer loyalty through customer orientation Lucas Pedretti(2021): Predictive Analytics – CRM? Customer Loyalty Programs – Churn Prediction Software.

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What is value creation in sales?

Mercuri International

They give car suppliers the ability to offer something different that appeals to digitally discerning customers, which allows them to justify a higher price. There are values linked to operations and finances, and values linked to long-term strategy and corporate identity. Cost-saving values. Internal power and career. References.

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Book review – Managing Brands

Red Star Kim

B2B buyers go through similar stages but there are often more people involved in the purchase decision – Gartner (2020) offers a model with six stages (problem identification, solution exploration, requirements building, supplier selection, validation and consensus creation).