Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers
Red Star Kim
APRIL 24, 2023
In 2015 Accountants’ phone manner leaves callers cold – Accountancy Age a survey found that less than a quarter (22%) of 1,000 British consumers are happy with the way accountancy firms handle their phone calls – amongst the lowest scoring industries marginally above printers and care dealers.
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