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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

APRIL 24, 2023

In 2015 Accountants’ phone manner leaves callers cold – Accountancy Age a survey found that less than a quarter (22%) of 1,000 British consumers are happy with the way accountancy firms handle their phone calls – amongst the lowest scoring industries marginally above printers and care dealers.

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

OCTOBER 13, 2023

(Video) (kimtasso.com) Essential soft skills for lawyers (kimtasso.com) Insights included: Process Clarity of learning aims Processes to capture new learning and training needs Methods to measure satisfaction, effectiveness and impact Technology harnessed with online learning platforms that provide both suggestions and standard content Allow people (..)

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