Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers
Red Star Kim
APRIL 24, 2023
However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”. Half of delegates had average confidence in taking and making telephone calls at the start of the session and half indicated high confidence. This can be of equal importance for consumer (e.g.
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