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Bust These Sales Operations Myths for a Better 2015

SBI Growth

Here are three common Sales Operations myths that will hold you back in 2015. Quota Setting Sales Training Sales Operations Strategy Forecasting sales operations CRM Pipeline Management' Said differently, they deal with the facts and don’t buy into the myths.

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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). My KAM/relationship management experience (0=low, 10=expert): 0% 18% 18% 9% 9% 9% 18% 18% 0% 0% Have you had formal sales training? How should firms identify their strategic accounts?

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Nancy’s Sales App of the Week: @WAGmob

SBI

You need to make sure they’re trained on both your internal systems, and your products. And, you need a way to provide convenient, ongoing sales training. Let’s start with systems training. And if you use Salesforce , Step-by-Step will let your new reps learn to use CRM on their own. Go to wagmob.com to learn more.

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

In 2015 Accountants’ phone manner leaves callers cold – Accountancy Age a survey found that less than a quarter (22%) of 1,000 British consumers are happy with the way accountancy firms handle their phone calls – amongst the lowest scoring industries marginally above printers and care dealers.

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Nancy’s Sales App of the Week: @Qstream

SBI

Qstream makes it possible to elevate the performance of your entire sales team so you can grow revenue faster and that’s why we’ve named Qstream one of our top sales tools of 2015. Stay tuned for next week’s episode when I talk about a CRM solution you can set-up and run in literally minutes.