Red Star Kim

NOVEMBER 1, 2023

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Processes and skills for managing opportunities and pipelines can be lacking. Time and capacity – Many fee-earners are stretched and compelled to manage large amounts of client work under heavy time pressures.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

JANUARY 8, 2024

Level 4 Advanced Diploma in Counselling National Counselling and Psychotherapy Society (NCPS) accredited Heartwood College May 2021 – April 2023 (Two years) Plus 100+ hours supervised clinical practice My research study was on complex post-traumatic stress syndrome (cPTSD) Mental Health First Aider (2021) About · MHFA England Level 5 Counselling Diploma (..)

Emotional Intelligence 26

Emotional Intelligence Management Marketing Profitability 26

Zendesk

JANUARY 19, 2021

“Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. Agent vs. manager. Learn more about managing customer anger. Everyone loses.

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Help Scout

OCTOBER 30, 2018

The most essential tools in a recruiter’s toolbelt are emotional intelligence and great writing. The best recruiters I have worked with came into the job as a second career: they can empathize with both the candidate and hiring managers, because they’ve been in their shoes. Can you connect easily with strangers?

Remote Working 40

Remote Working Emotional Intelligence Prioritization Profitability 40

SmartKarrot

JANUARY 5, 2021

he has been supporting the customer relationship management professionals and teams for over decades now. Apart from consulting and writing about customer lifecycle management and sustainable profitability, he is a generous contributor to non-profit initiatives. Rick Adams. Peter Armaly. Aaron Thompson. Bill Cushard.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21