article thumbnail

Selling challenges in professional services: Sales processes and skills

Red Star Kim

78% Revenue/profit 78% Pitches/tenders 56% Additional revenue from existing clients 56% Referrals and recommendations 33% New clients/transactions 22% New leads, enquiries or opportunities generated How familiar are you with the concept of the DMU?

article thumbnail

Kim Tasso qualifies as a psychotherapeutic counsellor

Red Star Kim

Level 4 Advanced Diploma in Counselling National Counselling and Psychotherapy Society (NCPS) accredited Heartwood College May 2021 – April 2023 (Two years) Plus 100+ hours supervised clinical practice My research study was on complex post-traumatic stress syndrome (cPTSD) Mental Health First Aider (2021) About · MHFA England Level 5 Counselling Diploma (..)

article thumbnail

A customer service guide to conflict resolution

Zendesk

. “Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. When done well, conflict resolution can rescue business relationships and build trust with customers.

article thumbnail

How to Recruit Like a Human

Help Scout

The most essential tools in a recruiter’s toolbelt are emotional intelligence and great writing. The research is clear that balanced teams perform better and lead to more profitable companies , but it’s also the right thing to do — and diverse and inclusive teams make for a better and more exciting workplace for everyone.

article thumbnail

Top 50 Customer Success Influencers 2021

SmartKarrot

Apart from consulting and writing about customer lifecycle management and sustainable profitability, he is a generous contributor to non-profit initiatives. Customer Success can help B2B companies retain more profitable customers. Rick Adams. Curtis Bingham.