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Reach beyond: A CX Moment with Mizuno

Zendesk

Since 2016, Mizuno has been the choice of irons for many players out of contract on the PGA Tour. These supervisors are not on the phones, answering tickets, or chats—instead, they are facilitating order flow. Conner and her team are able to easily open and close tickets—and the sales team can view activity history as well.

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14 Questions to Ask in a Win-Loss Review to Help You Sell Better

Hubspot Sales

Win-loss review analysis is one of the most difficult parts of the sales process. If you won the deal, it's likely your sales team is at the bar tossing back a few drinks. In a 2016 study by CSO Insights , researchers found teams that regularly used win/loss analysis outperformed those that did not. Now let’s drink.

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Four personality traits to look for in a sales enablement manager

PandaDoc

Before we zero in on the important qualities of a sales enablement manager, we need to wrap our heads around the very definition of this role. We all seem to know what sales managers, account managers, and business development managers do — but who in the world is a sales enablement manager? What is a sales enablement manager?