2020, Brainstorming, Co-Creation and Leadership

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2020

Brainstorming

Co-Creation

Leadership

Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

SEPTEMBER 13, 2021

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. SAMA and Boston Consulting Group partnered in May 2020 to conduct a study aimed at discovering the early changes to customer expectations for sales organizations as a result of the COVID pandemic. Turning lemons into lemonade.

Co-Creation

Co-Creation Suppliers Management Supply Chain

Book review: The Management Shift – How to harness the power of people and transform your organization for sustainable success by Vlatka Hlupic

Red Star Kim

OCTOBER 18, 2022

It also highlights two key models – for which there are assessments – on which to base leadership and organizational transformation. The core message of the book is the need to move away from a “command and control” model of management towards a more collaborative and inclusive style of people leadership. These are shown below.

Organization

Organization Innovation Leadership Management

Strategic Accounts Today

Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Book review: The Management Shift – How to harness the power of people and transform your organization for sustainable success by Vlatka Hlupic

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