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Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

Customers brainstormed new ideas for solving common problems and avoiding common pitfalls. At launch, the GAM program was proposed by senior leadership and sponsored by our Board of Directors. Reaching New Clients by Scaling the Existing GAM Program. Diversification : A 110 percent increase in mix of services.

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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

SAMA and Boston Consulting Group partnered in May 2020 to conduct a study aimed at discovering the early changes to customer expectations for sales organizations as a result of the COVID pandemic. Now more than ever, many customers are looking for suppliers that effectively offer strategic thought leadership.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. But coaches resist the temptation to tell.

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28th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023)

Red Star Kim

We brainstormed what M&BD professionals need to know and the best way to promote effective and continuous learning. Thought leadership manual by Tim Prizeman (kimtasso.com) Walking in the client’s shoes Ben Sutton of Grant Thornton and Alain Thys took delegates on the client journey of the future.

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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

Leadership and the In-Group/Out-Group Phenomenon (blanchard.com) Create a sense of unity by reminding people we are on the same team and all striving for the same results (happy clients and increased profits). Finding ways to meet with people in real time (such as at social events) can help.

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How leaders successfully drive innovation

MDI Training

Anita Berger is an executive coach, consultant and trainer specialising in leadership development and international human resource management. For more than 15 years she has worked in management and leadership positions (among others as HR- Director at Coca-Cola Hellenic and HR Manager at Konica Minolta Business Solutions).

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The Human Element in Strategy Implementation: How to Motivate Your Team

AchieveIt

And that influence is impactful, as a 2020 Gallup report shows. Different leadership styles impact employee motivation differently. An empathetic and authentic leadership style resonates well with team members. A clear vision is another crucial aspect of leadership.