Strategic Account Management Association

SEPTEMBER 13, 2021

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. SAMA and Boston Consulting Group partnered in May 2020 to conduct a study aimed at discovering the early changes to customer expectations for sales organizations as a result of the COVID pandemic. Turning lemons into lemonade.

Co-Creation 520

Co-Creation Suppliers Management Supply Chain 520

Account Management Skills

DECEMBER 14, 2021

This was August, September of 2020, last year. They’re just like, well let’s make our employees co owners of this thing. And we’re going to unlock a new level of participation and creation. But when I saw it, the light bulbs went off. And I just presented to them this concept of NFT’s and social tokens.

Internet 52

Internet Digitalization Advertising Supply Chain 52

Red Star Kim

OCTOBER 18, 2022

She summarises the key emerging ideas in the context of strategy as transient competition, long term orientation, focus on customers, need for a higher purpose and building alliances amongst stakeholders. Management 2020 – Leadership to unlock long-term growth (managers.org.uk). There’s a detailed explanation of the study.

Organization 130

Organization Innovation Leadership Management 130