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Ten insights on the future of SAM

Strategic Account Management Association

At the 2020 SAMA Annual Conference (held virtually Nov. 9-11, 2020), we pulled together a group of the smartest, most sophisticated observers, students and practitioners of strategic account management for a conversation on “The Future of SAM.” Panelists: Jennifer Stanley, Partner, McKinsey & Co.;

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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. SAMA and Boston Consulting Group partnered in May 2020 to conduct a study aimed at discovering the early changes to customer expectations for sales organizations as a result of the COVID pandemic. Turning lemons into lemonade.

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How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Form an organizational capability around co-creating products and solutions with our customers Redesign our philosophy around our customers’ needs Make a positive business impact on our customers’ operations Ingrain a deeply customer-centric vision and mission for sales. Its mission is to handle defined strategic key accounts.

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Strategic customer engagement. A must have plan in 2021

Clarity Engagement Solutions

In 2020 most pharmaceutical companies continued their strategic planning as if by 2021 everything would be back to normal. We are changing our habits and your healthcare stakeholders aren’t any different. We have seen attempts to influence healthcare stakeholders despite severe restrictions with multichannel marketing.

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Strategic customer engagement. A must have plan in 2021

Clarity Engagement Solutions

In 2020 most pharmaceutical companies had to shift strategies to reach their customers via multi-channel, digital platforms, with hope that by 2021, everything would be back to normal. Companies have had to change habits to engage with customers as have healthcare stakeholders. You’re not alone. Sounds like a lot?

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Here’s What You Missed at TRANSFORM 2020

Showpad

This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . We’re making the course creation experience significantly easier.

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Dubai, Madrid and soon Bangkok – around the world with MDI

MDI Training

The cooperation of all participants as well as the co-creation with the content experts made a state-of-the-art event possible. Since 2020 Nicole has been accompanying leaders and companies from all over the world on their journey and supports them in the creation and tailoring of suitable training and development measures.