Strategic Account Management Association

AUGUST 6, 2021

Aramex was the recipient of the 2021 SAMA Excellence Award for “Outstanding Young SAM Program.”. In response to these market shifts, Aramex decided to move from a purely product-oriented approach to a market-shaper approach through deep integration with its customers.”. Responding to Market Shifts.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

Red Star Kim

MAY 11, 2023

The course also offers a helpful brand creation plan and a brand plan template (brand essence, brand assets, brand protection and brand strategy). Consultancy KPMG publishes an annual report into the effects of customer experience on brands using its six pillars – see Client Experience Management CEM Two research reports (kimtasso.com).

Management 130

Management Co-Creation Publishing Leadership 130

Arpedio

MARCH 7, 2022

MARCH 4, 2021. March 4 2021. Back to blog. ABM should be customer-led and team-enabled Sales and marketing need to co-orchestrate the account plan Mapping out the customer journey is absolutely crucial ABM starts with a mindset change and management needs to support this cultural shift Watch the LinkedIn Live session here.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

SmartKarrot

JANUARY 5, 2022

Jay Nathan has created an illustrious name in the customer success field thanks to his earnest passion and astute mechanism of sharing customer-centric growth ideas. He’s also the Co-Founder of Gain Grow Retain —the community for CS leaders—and CCO of Higher Logic. She’s the Founder and CEO of Customer Bliss.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

MARCH 8, 2022

An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Ashna Patel.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21